The description & prices of the goods you order will be as shown clearly at the time you place your order. The goods are subject to availability and price changes.
Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of equipment and applications before purchasing them.
Delivery charges maybe applicable to every order, unless you select Free UK Delivery. In the case of goods purchased by credit/debit card (PayPal); those goods can only be shipped to the card holders registered statement address. Goods purchased via PayPal will only be shipped that are Seller Protection Verified.
If there is a change in the agreed delivery date then the buyer has the right to cancel the order and receive a full refund of the amount paid.
If the delivery has been attempted on the agreed date but the buyer is not available to take delivery of the goods then an additional delivery charge may be applicable if the delivery is to be rescheduled.
Delivery dates and times are given in good faith but shall not account to any contractual obligation to deliver at the times stated. NeMo Laptops Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
Upon taking delivery of the goods the customer should examine the goods and sign the delivery note. If there is a shortage in the goods received, details should be written on the delivery note. Furthermore for any goods received damaged /faulty or otherwise in a state of physical impairment, we must be contacted immediately. We will not accept any Liability for damaged goods thereafter as couriers will not authorise such requests .
If you have not received delivery within 5 days of placing you order, please call us on 0330 0882292 its your responsibility to check the tracking number.
The company supplies New goods with the benefit of a 12 month manufacturer warranty unless stated otherwise in the item description. For Warranty support please contact the manufacturer. Warranty supplied is basic warranty within the UK, for overseas sales a international warranty may be purchased from the manufacture, NeMo Laptops Ltd, will not incurr the cost of this.
If the goods supplied develop, within 30 days a defect, while under warranty or you have a complaint you should notify us in writing or e-mail nemo@nemolaptops.com. All Returns will need to be authorised by members of our Service team (otherwise they may subject to rejection).
Any requests for Returns after 14 days will be subject to confirmation of terms and a restocking fee up to 25% as long as the goods are in āAs Newā condition, fully boxed and with all original contents and packaging within.
Software items will not be accepted for a return unless the goods are faulty, misdescribed, the shrink-wrap or copy right seal is intact. Items returned as faulty but found to have no fault (tested by manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.
Proof of dispatch must be retained until the Company acknowledges safe receipt. All packaging material should be retained until the goods are fully tested and functional. Returned goods should be within their original packaging.
Dead On Arrival products (DOA) must be notified immediately. If you feel your item is faulty on arrival, we would advise contacting our technical support on 0330 088 2292 between 9:30am and 6:30pm, (Mon-Fri, excluding bank holidays) to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way.
Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting or technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation.
In the rare event your item is not as described, please send us an email at nemo@nemolaptops.com with the details and we will organise a free return and a replacement for you.
Faulty products beyond 28 Days, if your item develops a fault after 28 days, please contact the manufacturer to get it fixed. Faulty products cannot be returned for a refund beyond 28 days DOA period.
Terms & Conditions
General
All orders that are accepted and goods supplied are subject to the following express terms and conditions of NeMo Laptops Ltd whose registered office is at 130 Old Street London EC1V 9BD registered in England & Wales No. 09987885. These terms may change without notice to you in relation to future sales
