You can make your Chromebook run like new again by doing a factory reset. If you will no longer be using your device, you may want to do a factory reset. A factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder. Before you reset, make sure that you back up your files on Google Drive or an external hard drive. The factory reset won't delete any of your files on Google Drive or external storage device. .
Before you factory reset your Chromebook
Step 1: Be sure that you need to reset
You might want to reset your Chromebook if: You see the message 'Reset this Chrome device' You're having problems with your user profile or settings
You've tried restarting your Chromebook and it's still not working normally
You want to change the owner of the Chromebook
Step 2: Try these other steps first
Turn off your Chrome extensions one at a time, checking each time if your Chromebook is working again.
Try resetting your Chromebook's hardware.
Step 3: Back up your files and info (important)
Factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files.
Before you reset, make sure to: Sync your information and settings to your Google account. L Back up your files on Google Drive or an external storage device
The factory reset won't delete any of your files on Google Drive or external hard drive.
Factory Reset your Chromebook
Option 1: Reset using shortcut keys
Sign out of your Chromebook.
Press and hold Ctrl + Alt + Shift + r.
Select Restart. In the box that appears, select Powerwash Continue.
Follow the steps that appear and sign in with your Google Account. Note: The account that you sign in with after you reset your Chromebook will be the owner account. Once you've reset your Chromebook: Follow the onscreen instructions to set up your Chromebook Check if the problem is fixed.
Option 2: Reset using the Settings menu
Sign in to your Chromebook.
At the bottom right, select the time. Select Settings .
At the bottom, select Advanced.
In the 'Powerwash' section, select Powerwash Restart.
In the box that appears, select Powerwash Continue.
Follow the steps that appear and sign in with your Google Account. Note: The account that you sign in with after you reset your Chromebook will be the owner account. Once you've reset your Chromebook: Follow the onscreen instructions to set up your Chromebook Setting under Chrome Settings.